If you have already set up a connector, skip to How to Use the Zendesk Connector.
To use the Abacus Zendesk connector, you must authorize your API requests by obtaining an API token from your Zendesk account.
- Log in to your Zendesk account and navigate to the Admin Center.
- Select "Apps and Integrations", then choose "Zendesk API" under the "APIs" section.
- Enable token access and generate a new API token. Remember to save the token securely as it will only be shown once.
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- In the Abacus.AI interface, click on your profile picture in the top right corner.
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- From the dropdown menu, select "Manage Connectors".
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- Click on "Add New Connector", choose "Zendesk" from the list, and enter the required information including the API token you generated earlier. Click "Save" to complete the setup.
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Once the Zendesk connector is set up, you can fetch data to train models in Abacus.AI.
- Create a new project and select the use case, then go to the "Datasets" tab and click "Create Dataset".
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- Click on "Create New".
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- Name the dataset, select the data type 'Custom Table', and click "Continue".
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- Choose "Read from External Service" and select your Zendesk connector under "Application Connectors".
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If only certain articles are needed, click Browse
to use the Application Browser to select the articles to fetch. All will be pulled by default.
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After the dataset is uploaded, configure the schema mapping and proceed to train models with the data.
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